Authenticity Guarantee
Authenticity Guarantee
100% Genuine Equipment — Our Promise to Every Customer
What "Authentic" Means at VoltEdge
In the solar equipment market, counterfeit and substandard products are a genuine risk — especially for high-voltage inverters and lithium battery systems where product failure is not just a financial problem, it's a safety hazard. We take this seriously.
When you order from VoltEdge Industries, you receive:
- Brand-new, first-run equipment — never refurbished, never returned-and-resold
- Original manufacturer packaging — sealed, labeled, and shipped as it left the factory
- All included accessories — manuals, cables, remotes, and mounting hardware as specified by the manufacturer
- Valid manufacturer serial numbers — every unit is traceable back to its source
- Full manufacturer warranty — covering defects in materials and workmanship as stated per product
Our Certification Standards
We only carry products that hold recognized US safety certifications. Before any product is listed on our store, we verify:
| Certification | What It Covers |
|---|---|
| UL 61730 | Solar panel safety and performance — required for US grid-connected installations |
| UL1973 | Battery systems for stationary applications — residential and light commercial |
| UL9540A | Fire safety testing for energy storage systems |
| IP65 | Weatherproofing rating — equipment is sealed against dust and water ingress |
Our Supplier Standards
VoltEdge Industries sources exclusively from vetted, manufacturer-authorized suppliers and distributors. We do not purchase equipment from third-party resellers, liquidation channels, or unknown overseas brokers. Our supply chain is direct, documented, and auditable.
What to Do If You Have Concerns
If you receive equipment that you believe does not match the specification on our product listing, or that you suspect may not be genuine:
- Contact us immediately at info@voltedgeindustries.com or call +1 (646) 631-8742
- Do not install or connect the equipment until the issue is resolved
- We will arrange an inspection, replacement, or full refund — whichever is most appropriate
We have never knowingly shipped a non-authentic product. If that ever changes, we want to know about it immediately.
Our Commitment
Your safety, the performance of your system, and the integrity of your installation depend on the equipment being exactly what it claims to be. That is a responsibility we do not take lightly. VoltEdge Industries stands fully behind the authenticity of every product we sell.