Refund policy
Refund & Return Policy
VoltEdge Industries (VoltEdge Energy Solutions LLC) wants you to be fully
satisfied with your purchase. This policy explains how returns, refunds,
cancellations, and damaged-item claims work.
Return Window
You may request a return within 30 days of delivery. Items must be unused, in
resalable condition, and in their original packaging with all accessories,
manuals, and documentation included.
How to Start a Return
Email support@voltedgeindustries.com with your order number and the item(s) you
want to return. We'll reply within one business day with a Return Merchandise
Authorization (RMA) number and instructions. Please don't ship items back
without an RMA — unauthorized returns may be refused or delayed.
Return Shipping Costs
• If the return is due to our error or a defective/damaged item, we cover
return shipping.
• For all other returns (e.g., change of mind), the customer is responsible for
return shipping.
• Large or freight (LTL) items — power stations, battery banks, solar panels —
must be returned by the same freight method they were delivered. We arrange
the freight pickup and deduct the actual return freight from your refund.
Restocking Fee
A restocking fee of up to 15% may apply to non-defective returns of oversized or
freight items, to cover inbound freight and inspection. Waived for defective,
damaged, or incorrectly shipped products.
Refunds
Once your return is received and inspected, we'll email to confirm. Approved
refunds are issued to your original payment method within 5–10 business days.
Original shipping charges (if any) are non-refundable unless the return is due
to our error.
Damaged or Defective on Arrival
Inspect your shipment on delivery. If an item arrives damaged, note it on the
carrier's delivery receipt where possible and email us within 48 hours with
photos of the packaging and product. We'll arrange a replacement, repair, or
refund at no cost to you.
Order Cancellations
You may cancel for a full refund any time before your order ships. Once shipped,
it falls under the return process above.
Manufacturer Warranty
All products are sold new and covered by the applicable manufacturer's warranty.
For warranty claims after the return window, contact us and we'll help
coordinate with the manufacturer.
Non-Returnable Items
Clearance/final-sale items, and products marked non-returnable on the product
page, are not eligible for return unless defective.
Contact
VoltEdge Energy Solutions LLC (trading as Voltedge Industries)
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Phone: +1 (307) 310-7762 · Email: support@voltedgeindustries.com
Hours: Monday–Friday, 10am–5:30pm EST